1. Eligibility for Returns

You may request a return or exchange if:

• The item is unused, unworn, unwashed, and in original condition
• Tags and packaging are intact and undamaged
• The request is made within [7/10/15 days] of delivery

**Note:** Certain products may not be eligible for return (see section 2).

2. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

• Innerwear, lingerie, and swimwear
• Accessories like earrings, masks, and cosmetics
• Customized or made-to-order items
• Products purchased on clearance or marked “Final Sale”

3. Return Process

To initiate a return, please follow these steps:

• Contact us at your@email.com or call +91 [Your Phone Number]
• Provide your order ID, reason for return, and photos (if applicable)
• Wait for confirmation and instructions from our support team
• Pack the product securely in its original packaging
• Ship the item to the return address provided

**Tip:** Always keep the courier receipt until your return is processed.

4. Refund Policy

Once we receive and inspect your returned item:

• Refunds will be issued to your original payment method
• Processing may take 5–7 business days after approval
• Shipping charges and COD fees are non-refundable

If you paid via UPI, debit card, or net banking, refunds may take up to **7 working days**.

5. Exchange Policy

If you wish to exchange a product:

• Exchanges are subject to stock availability
• If the replacement item is unavailable, we will issue a refund
• Price differences (if any) must be paid before processing

6. Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item:

• Report the issue within 48 hours of delivery
• Share photos/videos of the defect via email or WhatsApp
• We will arrange for a free replacement or refund

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account or payment app again
• Contact your bank or card provider; processing times vary
• If you still haven’t received it, email us at your@email.com

8. Order Cancellation

Orders can be cancelled only if requested before dispatch. Once shipped, cancellations are not possible; however, you may request a return after delivery.

9. Contact Us